SUNDAY 29 JULY 2018


London

FAQs and Terms & Conditions

How does Monstrous work? 

Monstrous is a child-friendly festival experience for kid's with seven zones with hundreds of activities for kids to enjoy.


What is the age range for Monstrous?

Monstrous is aimed at Kids aged 4 – 14, babies in arms are welcome; free of charge. We have one designated area for the under 4's (no big kids allowed!). Any child that is not classed as a baby in arms (a child that cannot walk) will have to purchase a valid ticket.


Do we have to pay for anything once inside?

For a one-off ticket price, you can go on whatever you want, as many times as you want. The only thing you have to pay for once inside is your food, drink, lockers & merchandise.


What is available for adults At Monstrous?

Adults are welcome to join in the fun on most of the fairground rides and certain inflatables. The disco is for everyone to enjoy, just as The Great Outdoors is perfect for the whole family.


Does Monstrous cater for children with disabilities & mobility requirements?

All Arenas have wheelchair access. Parking is also available for Blue Badge users. Please email info@monstrouscreations.co.uk for further info 


Do we need to purchase a ticket in advance?

Advance tickets are essential.

You will also need to book a session

9:00am – 1:30pm or

2:30pm – 7:00pm

Monstrous reserve the right to cancel any tickets that have been issued in error.

No re-admissions.

In the event of event cancellation, only the face value of the ticket will be refunded.

The organisers reserve the right to refuse admission.


Can I amend or cancel my booking?

Amendments to any tickets cannot be made.

Full refunds & cancellations are not available.


Do I need to print my ticket?

All tickets are E-Tickets. You can print or show the tickets on your smart phone. All tickets are scanned upon entry. An email confirmation will have been sent to you. 


What should I do if I did not receive my E-ticket?

Please email info@monstrouscreations.co.uk


How long is our Monstrous experience?

Each session is 4.5hrs. Golden Tickets are 9hrs.


What time should I arrive at Monstrous?

Please arrive 30mins before your session start time.


How do I get to Monstrous?

Please visit our Travel Guide page for more details.


Can my child be left alone once inside Monstrous festival?

We advise children should be supervised at all times. Ultimately, it is the parents’ decision, when to leave their child unsupervised.

There will be designated meeting points within Monstrous plus digital clocks in each zone so that you can arrange times to meet your children. Monstrous staff will also be on hand and are happy to help.

No re-entry is permitted within your session times.


What activities are available for my children?

Activities/Line ups may change at the organiser’s discretion.


Can I bring my own food and drink?

No. All food & drink can only be purchased on site. Baby food & baby milk are permitted.


Do you have a cloak room and lockers?

We have lockers, buggy storage and cloakrooms. 


Can I take pushchair / buggy around with me? 

You can take strollers & pushchairs around with you if you have a child under 4.


Where can I find Lost Property?

Lost property will be handed into our Lockers & Buggy Room, once found at Monstrous.

The Customer Service team will manage the process of reconciling items.

Monstrous cannot accept responsibility for items lost or stolen on premises. Please email lostproperty@montrouscreations.co.uk


Is there a dress code?

There is no dress code but we advise that your children wear comfortable clothing & shoes (definitely have a pair of socks with them).  Sandals & flip-flops may prevent them going on certain activities.


Do you offer refunds?

Our tickets are non-refundable.


Do you offer a group discount?

You can bring a group to Monstrous. Please see our Tickets page for prices.